From an ex-field sales/support survivor:
I used to work in a computer store and one day we had a gentleman call in with a smoking power supply. The service representative was having a bit of trouble convincing this guy that he had a hardware problem.
Service Rep: Sir, something has burned within your power supply.
Customer: I bet that there is some command that I can put into the AUTOEXEC.BAT file that will take care of this.
Service Rep: There is nothing that software can do to help you with this problem.
Customer: I know that there is something I can put in… some command… maybe it should go into the CONFIG.SYS.
[After a few minutes of going round and round]
Service Rep: Okay, I am not supposed to tell anyone this but there is a hidden command in some versions of DOS that you can use. I want you to edit your AUTOEXEC.BAT and add the last line as C:\DOS\NOSMOKE and reboot your computer.
[Customer does this]
Customer: It is still smoking.
Service Rep: I guess you’ll need to call Microsoft and ask them for a patch for the NOSMOKE.EXE.
[The customer then hung up. We thought that we had heard the last of this guy. But NO; he calls back four hours later!]
Service Rep: Hello, Sir, how is your computer?
Customer: I called Microsoft and they said that my power supply is incompatible with their NOSMOKE.EXE and that I need to get a new one. I was wondering when I can have that done and how much it will cost….