Problem With the Phone
Sometime in 1999: “Hello. This is Bell Atlantic-Nynex-MCI-TCI-America Online customer service. May I help you?” “Yes, I’d like to report a problem with my telephone.” “Our records show you don’t have local phone service through us.” “How’d you know who I am? I didn’t give you my name.” “We have ways.” “Well, I’m pretty sure …
