I am trying to pay my Capital One bill using their web site. For the past four hours, the credit card account site has been unavailable, but I am directed to their 800 number. I call the 800 number, and discover two very important things:
- You can’t reach a human on their 800 number, 800-955-7070
- To pay an account balance using a check over the phone, you have to pay an extra $10 fee. WTF?
So, because the Capital One technical staff can’t keep their web service up and running, I have to pay an extra $10 fee?!? And I can’t reach anyone to complain about it.Capital One sucks.
I’m not the only person who thinks that Capital One Sucks: